Terms and Conditions

Terms of purchase and delivery

By visiting our website and placing an order, you accept our terms and conditions as listed below.

These terms and conditions regulate the relationship between yourself (the customer) and Luluna Ltd.

The following terms and conditions are valid for all transactions taking place at Luluna. We treat any order you place as a purchase of our products, which means that our terms and conditions are valid. By placing an order you accept these terms and conditions. We recommend that you read them carefully and print a copy for future reference. Nothing in our terms and conditions is intended to affect a buyer’s statutory rights as a consumer.

 

Product Information

All specifics, pictures and other product information such as assembled sizes and weights may be subject to change at any time. However our intention is to keep all information on our website as accurate and up to date as possible.

 

Delivery information UK

We offer Free delivery to most mainland areas of UK. For following postcodes extra delivery charge applies.

Postcodes AB10/11/12/15/16/24/25, CA,DD, DG, EH, FA, FK1-18, G, ALL KA except 27-28 see below, KY, LD, LL, ML, PA1-19, PH1-10, PL, SA, SY, IOW PO31-41, Scilly Isles TR21-25 TD, TQ, Higher charges to Scottish Highlands all other AB postcodes IV1-56 FK19-21 KA27-28 KW1-14 PA20-39 All PH except 1-10, please contact us for prices,all above postcodes charges depending on size of order.

We do NOT ship to Ireland.

 

Prices and payment

All  prices shown on our website are inclusive of VAT.

Payment of the price plus any applicable delivery charges must be made in full before any goods are dispatched.

 

Paypal

Payment by Paypal, please fill out your information, you will then receive an invoice confirmation by email.

 

Damages

If carrier damage, goods should be refused, or if accepted details of damage made clear on delivery documentation.

We only approve returns in their original packaging. At the reimbursement, the cost for the return will be deducted.

Upon arrival you must examine your order for transportation damages. Damaged packaging may indicate that the product is also damaged. In this case, please refuse the order and contact info@luluna.co.uk within 4 days, remember to provide your order number and, if possible, photos showing the damage. We will immediately start working on your case and keep you informed.

 

Cancellation

Should you wish to cancel or change your order prior to dispatch, please contact our customer service at info@luluna.co.uk

 

Personal data

We use your personal data to process your order. The law requires us to ask for your approval to use these data. All information will be treated confidentially. Your data will be used to analyze customer needs and, with your consent, we will send you offers, newsletters and other marketing. Your data will not at any point be transferred to a third party.

Force majeure

Luluna has no obligation to pay damages if we fail to deliver, should delivery be made difficult or impossible due to unforeseen events that occur after an order is accepted. Examples of force majeure are: natural disasters, mobilization, war, lock-outs, riots, work-related conflicts, energy crises, damage to machinery, fire, epidemics, denial of import or export etc. as well as situations where transportation is made difficult or impossible.